Frequently asked questions
Frequently asked questions and useful information
Even if you are not looking for an answer to a specific question, you should still read this page, as there is a lot of useful information here. And when you get these questions, you will know exactly the answers.
List of contents
There's a huge amount of information below, so this clickable table of contents will help you find your way around. First, choose what you want to know about - click on the category you want:
Questions about products
Questions about buying products
Delivery is handled by GLS, usually within 1-2 days of order, but may vary from country to country.
If you would like to request a later date, you can set a date at the time of ordering that is convenient for you for pick-up.
You will see the delivery charge on the checkout form when you place your order. Delivery charges may vary from country to country.
In the block above (questions about products) or on this link >>
To avoid any inconvenience and to ensure a successful transaction, check before you pay by card:
- Your card is eligible for online purchases.
- If your card is valid, it is not blocked or expired.
- The balance on the card, whether it is valid or not.
- The card's usage limits,
- Whether the limit set for a transaction is higher than the amount to be paid,
- The number of transactions per day has not been reached,
- Whether there is still enough of the daily limit to make the payment, even after taking into account the purchases made that day.
- Internet connection. In case of a slow, intermittent internet connection, the transaction may fail due to timeout.
- When filling in the data in the payment interface, the card number will be displayed as incorrect until you have entered all the digits, so do not interrupt the data entry. Check the data you have entered! Do not rush! Once you have pressed the pay button, be patient until you receive a confirmation. If your card has been issued by a bank that requires you to enter a security code sent by SMS to confirm your payment, have your phone ready.
If you use "back", "reload" or "refresh" to return to the payment page, the transaction will be automatically declined for security reasons. In this case you will have to initiate the purchase again.
Do not delay entering your payment details, as you may be thrown out of the system.
+ TIP: if you are using Firefox browser and the transaction does not succeed after several attempts (and you are absolutely sure that everything is fine with your card, internet, etc.), it is worth opening the payment page in another browser (in our experience, failed transactions are more frequent when using Firefox). If this still doesn't work, contact your card issuing bank first, they are more likely to be able to help you than we are.