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Frequently asked questions

Frequently asked questions and useful information

Even if you are not looking for an answer to a specific question, you should still read this page, as there is a lot of useful information here. And when you get these questions, you will know exactly the answers.

List of contents

There's a huge amount of information below, so this clickable table of contents will help you find your way around. First, choose what you want to know about - click on the category you want:

Questions about products

Bio (eco, organic) products are InnoFit products?

InnoFit products are not officially certified organic. In order for something to be called bio (organic), it must meet criteria that, even if the raw material is organic, the final product as a whole cannot meet.

Our products are made with natural, chemical-free, certified quality ingredients from controlled agriculture. They contain no additives, preservatives, added sugar, flavour enhancers or colourings. They are microbiologically sterile. The suppliers deliver the raw materials with a quality certificate, traceability back to the place of origin and control. The supplier of raw materials and the manufacturer operate according to HACCP standards, and the finished products comply with the Hungarian Food Codex.

What is organic and what is not?

It is very important to clarify that in common parlance we (think of) organic food as products that do not contain chemicals, additives, are not genetically modified, and generally speaking come from farming practices that use only natural substances (or mechanical means) to protect plants from pests and disease.

However, the official organic (organic, eco) label is different from the common understanding. In Hungary, nine EU and one Hungarian law currently regulate the production of organic products.

In most cases, it sets much stricter conditions (e.g. even for packaging materials), but - surprisingly - does not prohibit the use of certain additives (yes, even 'E' ingredients). (Interestingly, some additives are permitted by the EU Eco-regulation: E 170 calcium carbonate, E 270 lactic acid, E 300 ascorbic acid, E 306 natural extracts of tocopherols, E 322 lecithin, E 333 calcium citrates, E 334 tartaric acid, E 335 sodium tartrates, E 336 potassium tartrates, E 341 monocalcium phosphate, E 406 agar-agar, E 407 carrageenan, E 410 locust bean gum, E 412 guar gum, E 414 gum arabic, E 500 sodium carbonates, E 501 potassium carbonates, E 503 ammonium carbonates, E 504 magnesium carbonates, E 524 sodium hydroxide, E 551 silicon dioxide. ) Our products do not contain any of these.

If InnoFit products are free of chemicals and additives, why are they not certified organic?

Bio certification is based on the control of the production process, not the final product. So they do not check whether there is an unauthorised substance in the product, but that it cannot enter.

As some of the raw materials for InnoFit products are naturally harvested fruit (basically black berries from the forest), it is not feasible to control the production process and cannot be called organic even if they are grown in a completely organic way, as far as is reasonable.

In order for something to be called organic, it has to meet criteria which, even if the raw material is organic, cannot be met by the final product as a whole. For example, to be certified organic, at least 95% of the raw materials must be certified organic. For the reasons mentioned above, some black berries cannot be certified organic. However, the proportion of black berries in some of our products exceeds 5%, so that the final product would not be certified organic in the first place. However, it is still true that Innofit products are free of chemicals and additives, non-GMO, controlled, etc.

Why do InnoFit products last so long if they do not contain preservatives?

Thanks to a special manufacturing technology, our products have a very low moisture content (max. 3-5% for Orifit and Purfit, max. 20% for Topform and Child), while they contain a high concentration of antioxidants. Due to the low water activity and PH and the high concentration of antioxidants, the products are microbiologically very stable, i.e. they do not spoil. When stored properly (unopened packaging, 15-18 C, maximum humidity 65%), they will keep their original quality for up to 24 months.

What is the vitamin content of the products?

The vitamin content of InnoFit products is not comparable to the vitamin content of conventional vitamin preparations, as they are either made up entirely of synthetic vitamins or contain minimal natural plant active ingredients (a few hundred milligrams at most) supplemented with synthetic vitamins. The aim is not to compete in vitamin content with the products thus produced, and consumers would be misled by this information.

Research now clearly shows this:

"The absorption efficiency of artificial dietary supplements is inferior to that of natural plant substances because our body has to 'unpack' the active ingredient from a foreign substance first, which reduces the efficiency of absorption. Often, artificial pills do not even dissolve in the intestine and as a result the active ingredient cannot be absorbed." (Gabriella Silye 2015,- Sports Nutrition for Maximum Performance)

Plants do not simply contain vitamins and minerals, they also contain a number of other physiologically important substances such as bioflavonoids, carotenoids, enzymes, co-factors, etc. This is the biggest difference between a synthetically produced multivitamin and InnoFit products.

Do the products contain allergens?

The products are not labelled as containing any allergenic substances, but the origin of the raw materials includes celery processing, so "may contain traces of celery".

Orifit and Purfit contain corn starch (maltodextrin). Is this not dangerous?

What are the risks of maltodextrin?

As maize is one of the most genetically modified crops, it is legitimate to ask whether genetically modified raw materials are used in the production of Innofit products. In some cases, foods containing maltodextrin as a by-product of production may contain small amounts of sodium glutamate, which may also be a concern.

InnoFit products do not pose any of these risks, as we have all the supplier declarations to prove that the maltodextrin used is not from genetically modified crops and does not contain any allergens or sodium glutamate.

Can people with diabetes consume InnoFit products?

Deterioration of blood vessels is a serious complication for diabetics. Numerous studies have shown the positive effects of berry plants on blood vessels (vascular protection, slowing down the development of vasoconstriction), and their consumption is therefore recommended. As the fruits contained in these products contain natural fructose, it is only necessary to include them in the daily carbohydrate intake in severe cases when taken with meals. For Topform, Child 3g per scoop and for Orifit and Purfit 6g per sachet of carbohydrate can be taken into account. (The actual carbohydrate content is less than this.)

Can gluten-sensitive people eat InnoFit products?

The products do not contain gluten. The manufacturer does not make any gluten-containing products, so they neither contain traces of gluten.

The Purfit/Orifit is assembled in the bag. Why?

Due to the extremely low moisture content (3-5%) of InnoFit Purfit/Orifit resulting from the manufacturing process, it is particularly sensitive to environmental humidity (hydroscopic). This can cause the powder to clump and harden in the pouch. This phenomenon does not result in any damage to the product, it can be sucked as a lollipop when unwrapped, which further promotes absorption through the oral mucosa.

Questions about buying products

How is delivery done and how much does it cost?

Delivery is handled by GLS, usually within 1-2 days of order, but may vary from country to country.
If you would like to request a later date, you can set a date at the time of ordering that is convenient for you for pick-up.

You will see the delivery charge on the checkout form when you place your order. Delivery charges may vary from country to country.

Where can I read more about the products?

In the block above (questions about products) or on this link >>

I failed to pay by card. What should I do?

To avoid any inconvenience and to ensure a successful transaction, check before you pay by card:

- Your card is eligible for online purchases.
- If your card is valid, it is not blocked or expired.
- The balance on the card, whether it is valid or not.
- The card's usage limits,
- Whether the limit set for a transaction is higher than the amount to be paid,
- The number of transactions per day has not been reached,
- Whether there is still enough of the daily limit to make the payment, even after taking into account the purchases made that day.
- Internet connection. In case of a slow, intermittent internet connection, the transaction may fail due to timeout.
- When filling in the data in the payment interface, the card number will be displayed as incorrect until you have entered all the digits, so do not interrupt the data entry. Check the data you have entered! Do not rush! Once you have pressed the pay button, be patient until you receive a confirmation. If your card has been issued by a bank that requires you to enter a security code sent by SMS to confirm your payment, have your phone ready.

If you use "back", "reload" or "refresh" to return to the payment page, the transaction will be automatically declined for security reasons. In this case you will have to initiate the purchase again.

Do not delay entering your payment details, as you may be thrown out of the system.

+ TIP: if you are using Firefox browser and the transaction does not succeed after several attempts (and you are absolutely sure that everything is fine with your card, internet, etc.), it is worth opening the payment page in another browser (in our experience, failed transactions are more frequent when using Firefox). If this still doesn't work, contact your card issuing bank first, they are more likely to be able to help you than we are.