Frequently asked questions
Frequently asked questions and useful information
Even if you're not looking for an answer to a specific question, you should still read this page, as there is a lot of useful information here. So, when these questions come up, you will know exactly the answers.
List of contents
There's a huge amount of information below, so this clickable list of contents will help you find your way around. First, choose what you want to know about – click on the category you want:
Questions about the products
In order to offer the best conditions for the distribution of InnoFit products in the EU, the InnoFit Group has established a distribution company in Cyprus with excellent conditions for affiliate partners to recommend products.
The company is InnoFit International Trade Ltd.
InnoFit's products are not officially certified organic, but are made from natural, chemical-free, guaranteed quality ingredients from controlled farms. They contain no additives, preservatives, added sugar, flavour enhancers or colourings, and are microbiologically sterile. The suppliers deliver the raw materials with a quality certificate and these are fully traceable and controlled. The supplier of the raw materials and the manufacturer operate according to HACCP standards.
As you can see, the essential point is not so much if a product is certified organic or not, but the quality and purity of the raw materials used.
It is very important to clarify that we commonly think of organic food as products that do not contain chemicals, additives, and are not genetically modified, generally coming from farming practices that use only natural substances (or mechanical means) to protect plants from pests and disease.
However, the official organic (eco) label is different from this common understanding. Currently, nine EU laws regulate the production of organic products.
Surprisingly, it does not ban the use of certain additives (yes, even "E" ingredients). Here are some additives permitted by the EU-organic production-regulation: E 170 Calcium carbonate, E 270 Lactic acid, E 300 Ascorbic acid, E 306 Natural extracts containing tocopherols, E 322 Lecithin, E 333 Calcium citrates, E 334 Tartaric acid, E 335 Sodium tartrates, E 336 Potassium tartrates, E 341 Monocalcium phosphate, E 406 Agar-agar, E 407 Carrageenan, E 410 Locust bean gum, E 412 Guar gum, E 414 Gum arabic, E 500 Sodium carbonates, E 501 Potassium carbonates, E 503 Ammonium carbonates, E 504 Magnesium carbonates, E 524 Sodium hydroxide, E 551 Silicon dioxide.) Our products do not contain any of these!
In short, just because something is chemical-free that doesn't mean it's organic, and organic doesn't mean that it does not contain additives.
Organic certification is not based on the final product but on the control of the production process. So, they do not control whether there are any unauthorised substances in the product, but that these substances cannot get in it.
As some of the raw materials for InnoFit products are naturally harvested fruits (basically, some of the forest black berries), it's not feasible in this case to control the production process and it cannot be called organic even if the raw materials are grown in a completely organic way and are also checked after harvesting.
To be called organic, the products must meet criteria that InnoFit products cannot meet, even if the raw material is organic. For example, to be certified organic, at least 95% of the ingredients must be certified organic. Now, for the reasons mentioned above, some black berries cannot be certified organic. However, in some of our products the percentage of black berries is more than 5%, and therefore the final product cannot be certified organic. Yet, it is still true that InnoFit products are free of chemicals and additives, made from non-GMO ingredients, controlled, etc. By the way, did you know that food supplements are not certified organic either? (Of course, there may be exceptions.)
Thanks to the special manufacturing technology, our products have a very low moisture content (max. 3-5% for Orifit and Purfit, max. 20% for Topform and Child), while containing a high concentration of antioxidants. Due to the low water activity and pH and the high concentration of antioxidants, the products are microbiologically very stable, i.e. they do not spoil. When stored properly (unopened packaging, 15-18 °C, maximum humidity 65%), they will keep their original quality for up to 24 months.
The vitamin content of InnoFit products is not comparable to the vitamin content of conventional vitamin preparations, which are either made up entirely of synthetic vitamins or contain a minimum of natural active substances of plant origin (a few hundred milligrams maximum), supplemented with synthetic vitamins. Our aim is not to compete in terms of vitamin content with these products and to mislead consumers with this information.
Research now clearly shows:
"The absorption efficiency of artificial dietary supplements is inferior to that of natural herbal substances because our body has to 'unpack' the active ingredient from a foreign substance first, which reduces the efficiency of absorption. Often, artificial pills do not even dissolve in the intestine, and as a result, the active ingredient cannot be absorbed." (Gabriella Silye: Sports Nutrition for Maximum Performance, 2015)
Plants do not simply contain vitamins and minerals, but also a number of other physiologically important substances such as bioflavonoids, carotenoids, enzymes, co-factors, etc. This is the biggest difference between a synthetically produced multivitamin and InnoFit products.
What are the possible risks of maltodextrin?
As maize is one of the most genetically modified crops, it is legitimate to ask whether genetically modified raw materials are used in the production of InnoFit products. It is important to note here that foods containing maltodextrin may in some cases contain small amounts of sodium glutamate as a by-product of production, which may also be a cause for concern.
InnoFit products do not pose any of these risks, as we have all the supplier declarations to prove that the maltodextrin used does not come from genetically modified crops (maize), and does not contain any allergens or sodium glutamate.
For diabetics, the deterioration of blood vessels is a serious complication. Berries have been shown in numerous studies to have a positive effect on blood vessels (in vascular protection and slowing down the development of atherosclerosis) and their consumption is therefore recommended. As the fruits in these products contain natural fructose, diabetics are advised to consume them during meals when they are also eating fats and proteins. Experience has shown that InnoFit products don't need to be included in the calculation of the daily carbohydrate intake except in severe cases. When calculating, you can either simply take into account the weight of the portions (3 g per scoop for Topform and Child, 5 g per sachet for Orifit and Purfit), or you can calculate exactly with the amount of carbohydrates indicated on the box (which is actually less).
There are no allergens subject to labelling requirements in the ingredients of the products; however, there is also some celery processing at the place of origin of certain raw materials and therefore these products "may contain traces of celery".
InnoFit products do not contain any gluten. No gluten-containing products are produced by the manufacturer, so InnoFit products may not even contain traces of gluten.
Due to the extremely low moisture content (3-5%) of InnoFit Purfit/Orifit resulting from the manufacturing process, the powder is particularly sensitive to the humidity of the environment (hydroscopic). This can cause the powder in the sachet to absorb moisture, to clump together and harden. This phenomenon does not result in any damage or loss of value to the product, which can be sucked like a candy when unwrapped, further facilitating absorption through the mucous membranes of the mouth.
All things can be overdosed by excessive consumption. Therefore, the question is not whether or not it can be overdosed, but what happens when we eat too much of it. Our experience shows that probably nothing. Our body gets rid of the excess quantity intelligently (e.g. in the form of urine, or excreted in the form of mild diarrhea as an immune response), and – as with other foods – an “aversion” or a temporary feeling of disgust can appear as a self-defensive reaction. It is essential to understand that these effects are not signs of illness, but are a healthy body’s response to excessive consumption. To avoid this, do not go overboard, but consume the quantity indicated on the box.
If you eat a healthy diet and you can eat a sufficient amount of fruits and vegetables in a variety of colors, freshly picked, and at a satisfactory quality day after day, you may be one of the few people who do not need supplements in any form, including InnoFit products. Statistics show that most people either lack the variety, quality or quantity to consume the professionally recommended daily amount. If you live a stressful life, exercise, are pregnant, elderly, or in case you smoke or have digestive problems, it is most likely that even with a healthy diet it may be beneficial for you to consume InnoFit products due to your increased need. Make sure to assess your personal situation.
Since the products are fruit and vegetable concentrates and the plants in InnoFit products, as far as we know, are not included on the ban list, do not contain any added substances included on the ban list, nor do we produce any other products in the factory that contain prohibited substances, it is safe for athletes to consume our products.
There are several companies selling different formulations of flavonoid products and you may be wondering what criteria you should use to choose between them. What are the differences between the products?
Often you read the phrase "made using gentle processing method" in company brochures. What technology might this term refer to? It’s important to pay attention to this term, because the way fruits are processed has a significant impact on the nutritional content of the product.
We have compiled a list of factors that make a big difference between the products. We have done so to help you to better understand the topic and be able to choose the right product.
- Production technology: If the product is in a jar, it’s already a suspicious sign. If you hear a “clicking" sound when the cap is unscrewed, the product was treated using mild heat treatment, meaning a heat treatment of 80 to 90 °C (pasteurization). Its purpose is to kill microorganisms and deactivate the enzymes in the plant (to inhibit their activity as enzymes – in effect killing them), which will ensure the shelf life of the product. In most cases, these products are post-vitaminized, since heat treatment also destroys heat-sensitive bioactive substances, vitamins such as vitamin C, which means that they cannot exert a positive physiological effect after consumption. To compensate for this, other companies add synthetic vitamins and minerals in order to increase the nutritional value of the product.
InnoFit products are made using vacuum technology and by gentle process, we mean a compression at a low temperature (+6 degrees Celsius for Topform and Child). The purpose of this method of processing is that almost 100 % of the active substances in the fruits and vegetables are safe from damage during processing. Therefore they do not contain added vitamins, minerals, or trace elements.
- What are products made from: fruit concentrate or fruit pulp? In the case of products made of fruit pulp, the water content of the fruit is often not or only partially extracted. In this case, in order to bind water, water-thickening and gelling agents, stabilizers and emulsifiers are added (e.g. apple pectin, carrageenan, guar gum, gum arabic, xanthan gum, alginic acid). If you read the product ingredients, you can definitely verify that. As this will not result in a high content of natural active substances in the product, to compensate for this, other companies add synthetic vitamins and minerals in order to increase the content value of the product.
When manufacturing InnoFit products, no thickeners, gelling agents, stabilizers and emulsifiers are used. The products are actually concentrated by extracting water, so the resulting fruit and vegetable concentrate can have multiple times the nutritional value compared to other products.
- What berries does the recipe include? On the one hand, when purchasing the fruit there can be huge differences in the price of ingredients (e.g. in case of a product based on grapes, which is significantly cheaper than blueberries, blackthorns, blackberries, etc.), on the other hand, it is important to know whether the recipe making was preceded by research on the nutritional value and physiological effects of the ingredients and whether the expensive ingredients can also be found in the product, where needed.
InnoFit products are backed by many years of serious plant research. The formulation for Topform and Child was preceded by a patent based on antioxidant research that ensures the uniqueness of the recipe and the synergistic triggering of the complex action mechanisms of the body. The Topform product contains 6 major antioxidant groups in one. Similar products contain only 1 or 2 antioxidant groups.
Questions about buying products
The delivery is carried out by the GLS courier service, usually within a few days of ordering – and you can also set a date that best suits you when placing your order.
There is a standard delivery charge and the rate depends on the country. As the company will cover this cost above a certain order amount, it is worth paying attention to this when ordering. You can find the exact delivery details here.
Before the delivery, GLS will send the customer an email with the parcel number and arrival time, so that if something unexpected happens, the customer can change the address or the delivery time.
To avoid inconvenience and to ensure a successful transaction before paying by card, please check:
- Whether your card is eligible for online purchases.
- Whether your card is valid, not blocked or expired.
- The balance on the card, whether there is a sufficient amount on the card.
- The card usage limits.
- Whether the limit set for transactions is higher than the amount to be paid.
- The number of transactions per day has not been reached.
- Whether the daily limit is sufficient to cover the payment, even after taking into account the purchases made that day.
- Your internet connection. In case of a slow, intermittent internet connection, the transaction may fail due to timeout.
Check the data you've entered! Don't rush! Once you have pressed the checkout button, be patient until you receive a confirmation. If your card has been issued by a bank that requires you to enter a security code sent by SMS to confirm your payment, have your phone ready.
If you use "back", "reload" or "refresh" to return to the payment page, the transaction will be automatically declined for security reasons. In this case, you will have to initiate the purchase again.
Don't take too long to enter your payment details, as you may be thrown out of the system.
+ HINT: If you are using Firefox and the transaction does not succeed after several attempts (and you are absolutely sure that everything is fine with your card, internet connection, etc.), you should open the payment page in another browser (in our experience, Firefox is more likely to fail with payments). If this still doesn't work, contact your card-issuing bank first; in this case, they are more likely to be able to help you than we are.